Christopher Li

Engineered an intelligent ticket automation service with Java and JUnit, successfully reducing single Customer Service Associate (CSA) ticket volume by 40%.

Constructed a robust RESTful API layer leveraging AWS Lambda proxy integration and an SQS pipeline, efficiently processing over 2,000 API calls daily.

Integrated AI-powered analysis via Amazon Bedrock to automate ticket description extraction and summary generation, enhancing operational efficiency.

Collaborated cross-functionally with Coinbase Product Managers, engineers, and designers to strategically develop a loyalty program for Coinbase Wallet.

Directed comprehensive product discovery and user research initiatives to define key features and incentives for the new rewards program.

Authored a detailed Product Requirements Document (PRD), articulating user flows and the projected business impact of the loyalty program.

Designed and implemented a Python-based autograder, reducing manual grading time by 70% for Intro to CS courses.

Provided academic support by grading assignments for over 110 students and conducting tutoring sessions for Intro to CS sections.

Coordinated weekly team meetings, ensuring 100% deadline adherence and fostering consistent grading standards.

Led the development of a Python-based web scraping solution, significantly reducing lead generation time by 50% and boosting the acquisitions team's conversion rate by 15%.

Executed data filtering and aggregation from over 100,000 companies, optimizing data storage and decreasing database size by 60%.

Engineered a full-stack dashboard with MongoDB and ReactJS, enabling real-time visualization and tracking of 5+ key business metrics including revenue growth, user retention, and conversion rate.